Create a Good First Impression
First impressions are everything and that is what will be remembered. Ensure that your restaurant is sparkling clean, organized and comfortable. Use posters or floor clings to communicate your products to the consumer. Additionally, have visible signs that direct the customers to various places such as the bathroom so that they do not have to keep asking the waiter/waitress.
Good Attitude From The Staff
Your staff should make the customers feel comfortable from the first time they meet. A warm welcome is always more than appreciated in any situation. It makes the customer feel comfortable. Have fast delivery at all times to prevent your customers from running out of patience.
Organized Menu
Some customers need an abundance of choice when it comes to ordering food. To make it easier for them to choose what to order, organize the menu well. For example, you could state the meat options available, dressing and breads. You can also add combination meals which some people prefer. Apart from having an organized menu, ensure it is visually appealing and clean.
Food Presentation and Portability
Food presentation is very important. When the food is presented in a beautiful manner, you will notice that the customer will start smiling even before he/she tastes the food. Most will always comment positively on how good the food looks. Reinforce the quality of your products by using branded merchandise such as dispensers for beverages, wrappers and sandwich picks among other things. You can also have branded food containers and wrappers.
Create a Good Lasting Impression
The last contact that you have with your customers can encourage them to come back another time and do so consistently. When the customers are leaving, the staff can salute them enthusiastically and utter a simple "Have a good afternoon" or "Have a good night". That will be sufficient. Apart from this, a lasting impression can also be created by window clings on the way out, danglers at the register or the portable food containers and any other products they may have carried out.
